MedSPA Standard Operating Procedures Manual

Give your team clear, written standards for every role and every day. A complete standard operating procedures manual is a key part of running a compliant, professional med spa. It sets clear expectations for you and your staff and supports providers in working under delegation and within their scope of practice.

This turnkey manual has 7 sections, ready in both Word and Canva. Just drop in your logo and address and it's ready to use.

What's included

• Microsoft Word document: 130 editable pages
• Canva templates: 130 editable pages

Inside the manual

1. Mission Statement

2. Standard Spa Job Descriptions

• Front Desk Receptionist, Spa Attendant, Massage Therapist, Esthetician, Nail Technician, Hair Stylist, Makeup Artist, Fitness Instructor / Personal Trainer, Retail Consultant

3. Spa New Hire Checklist

4. Standard Information for All Spa Departments

• Treatment room standards
• Basic guest service standards
• Basic grooming standards: uniforms, jewelry, returning uniforms, inappropriate attire
• Specific department attire
• Basic telephone etiquette
• Handling guest complaints
• Basic sanitary standards
• Gratuities
• Sexual harassment, including harassment by guests

5. Specific Department Procedures

• Front Desk Receptionist, Spa Attendant, Massage Therapist, Esthetician, Nail Technician, Hair Stylist, Makeup Artist, Fitness Instructor / Personal Trainer

6. The Consultative Approach to Selling

7. Overview of Common Spa Treatments + Quick Reference Guide Templates

How it works

1. Once your purchase is confirmed, a PDF becomes available to download immediately in your account
2. The PDF contains the links to your Word and Canva files
3. Add your logo, address and business details
4. Print or share the manual with your team

What you can edit in Canva

• Fonts, font styles and colors
• Layout and placement of all objects
• Backgrounds
• Your own logo

FAQ

Word or Canva, which should I use?
Both are included. Use Word if you prefer editing text, or Canva if you want to customize the design and branding.

Who is this for?
Med spa owners, day spa owners and managers who want consistent procedures across every department.